Dear Valley View Post Acute staff! My mother-in-law, Ping Zhen Lin, stayed in room #19B of your facility for over three months (December 23, 2025 to April 4, 2026). During that time, your staff, including the facility’s top management, was a highly trained and excellent team. Having visited many nursing homes and rehabilitation facilities in Los Angeles County, I have never encountered staff as kind as yours who always care for residents with a smile and warmth. The staff are consistently patient and responsible, from the rehabilitation room staff to every nurse, medication delivery person, diaper changer, room cleaner, and kitchen staff. Everyone I met was dedicated, kind, and compassionate. All your staff are exceptionally patient and loving, every day… At lunchtime and in the afternoon, in the dining hall where a group of elderly people gather to eat, I often witnessed touching acts of kindness. For those who were unable to care for themselves, your staff frequently helped them eat one by one, personally feeding them. Sometimes, when those being cared for were uncooperative, your staff always smiled and patiently helped them finish their meals. My mother-in-law has limited mobility; for the past three months, she has been eating, drinking, and using the toilet in bed. Your staff have been extremely attentive and patient in serving her. Because my mother-in-law is 93 years old and cannot chew food, the kitchen prepares her food daily using a blender. Additionally, a white lady named Viola Carreon in the dining hall’s activity room knows that my mother-in-law wants coffee, and she brings it to her bedside every day. A tall, thin facility manager also frequently visits her room to check on her. In short, I have witnessed countless acts of kindness at your facility over these past few months. I want to give you a big thumbs up! 👍👍👍👍

My husband was admitted to Valley View Post-Acute Center after his total left hip replacement. The facility is very clean, and the staff are professional, kind, and attentive. Amber Castro and her team were amazing. They helped us with everything from admission to discharge and even assisted with handling the insurance. Their support made the whole process smooth and stress-free. My husband is very pleased with the care and services he received. We are very grateful to Amber Castro and the entire team for taking such good care of him.

The facility is clean and quite new relatively. The staffs are mostly friendly. Most CNA treat the residents as their family members ( with their heart). The environment is happy and healthy. The nurses are nice when dealing with issuing patients. The physical therapists are doing their job decently and timely. However the quality of the meal needs improvement. One of the factors to make residents strong is the residents’ meal. The residents need nutritious meal daily to become strong and healthy. I really like the happiness and friendly environment of this facility.

They are a good and safe place to not have to worry about how they are they treated my wife great she’s going home Feb.4th 2026

My mom has been in this facility for three months.The first two weeks,I experienced negligence and lack of communication and poor staff procedures. after bringing it up to the directors attention, communication and issues have been resolved. I highly suggest that you stay on top of your loved ones care and speak up immediately when issue arise.

I must say, I have spent over a year staying in this facility as a resident. I have to say that the care and services offered here were very well met. The physical therapy staff here got me to walk again and the nursing staff ensured that my therapy was encouraged and safe. The activities director and her staff were always on top of things. All concerns were dealt with.The care here was unsurpassed. Thumbs up to the staff.